Under attack? We’re here, 24/7.
If you suspect a security incident, do not wait. Call our incident response line now - our team is available around the clock to help you contain the threat and start the recovery process.
Sentrix
CONFIDENTIAL
What’s included
INCIDENT RESPONSEAn incident doesn’t wait for business hours.
Every hour without a clear response plan is an hour the situation gets harder to contain, harder to explain, and harder to prove you handled properly.
No one picks up
A ticket sitting in a queue is time the attacker spends moving deeper into your environment.
Unscoped guesswork
Engagements that don’t start with a clear, agreed scope waste the critical first hours.
No record of what happened
Without a forensic investigation, you’re left guessing at what was actually accessed.
Nothing to show afterward
No report means no record you can hand to your leadership, your board, or your insurer.
One phone number. A real analyst. A defined scope.
Call +1 (855) 736-8749 and you reach a person on our team - not a ticketing bot, and not a form that promises someone will get back to you. And you know exactly what's covered before we start: containment and eradication, forensic investigation, and a post-incident report.
- Call in and reach a real analyst - not a triage queue.
- Available 24/7, with or without a retainer in place.
- Confidential engagement, handled under Canadian privacy law.
- The scope is defined up front, so nobody is guessing what’s covered.
Exactly three deliverables. No surprises.
Containment & eradication
We isolate affected systems and cut off the attacker’s access to stop the incident from spreading.
Forensic investigation
We determine how the incident happened and what - if anything - was accessed, so you know exactly what you’re dealing with.
Post-incident report
A clear report of what happened, how it was resolved, and the specific changes needed to reduce the risk of recurrence.
Confidential handling
Every engagement is covered by confidentiality terms agreed with your organization before work begins.
Set up a retainer, or call us when it happens.
Incident response retainer
Set up a retainer before you need it. A pre-arranged agreement means our team already knows your environment and priorities when an incident occurs, so we can move faster from the first call.
Case-by-case engagement
No retainer in place? You can still call us when an incident occurs. We’ll scope the engagement with you and get to work.
What happens when you call.
You call
Describe what you’re seeing. We ask the right questions to understand the situation and mobilize the right people.
We triage and contain
We help you isolate affected systems and stop the immediate threat from spreading.
We investigate
We determine what happened, how the attacker got in, and what was accessed.
We help you recover
We support your recovery and deliver a clear post-incident report with recommendations.
What’s included, at a glance.
Built to be trusted with your worst day.
Canadian data residency
Your incident data stays in Canada, handled under Canadian privacy law - not routed through a foreign jurisdiction.
One call, not a triage queue
You reach a real person on our team, not a ticketing system.
Compliance-aware from the start
Because we also build GRC/compliance software, we understand the regulatory notification obligations (e.g. Law 25) that come with a breach - not just the technical response.
Frequently asked questions
Is this available 24/7?
Do I need to be a Sentrix platform customer to use this?
Do I need a retainer in place before calling?
Is this confidential?
What should I do right now if I think we’re being attacked?
Don’t wait until it’s worse.
Call +1 (855) 736-8749 now, or set up a retainer before you need one.